Returns Policy
RETURN POLICY
If you’re looking to return or exchange your order, we're here to help!
We offer returns or exchanges within 14 days of purchase. You can return your product for a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
Below are some examples of common exceptions:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Email us at info@freedomcosmtics.co.uk stating return reason please state your email address and order ID along with any photo evidence
- Post back to us within 28 days of purchase, with the address provided by our advisor. Unfortunately we can currently only cover shipping costs if there is a problem with your order. Should this be the case our advisor will send you a pre-paid returns label to your address.
- Print the prepaid shipping label that you will receive by email.
- Send all items back to us using the label provided.
- Your refund will be completed within 14 days of us receiving the package.