If you’re looking to return or exchange your order, we're here to help!
We offer returns or exchanges within 14 days of purchase. You can return your product for a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
Below are some examples of common exceptions:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Email us at firstname.lastname@example.org stating return reason please state your email address and order ID along with any photo evidence
- Post back to us within 28 days of purchase, with the address provided by our advisor. Unfortunately we can currently only cover shipping costs if there is a problem with your order. Should this be the case our advisor will send you a pre-paid returns label to your address.
- Print the prepaid shipping label that you will receive by email.
- Send all items back to us using the label provided.
- Your refund will be completed within 14 days of us receiving the package.